FAQ

Shipping

How long does shipping take?
Orders are processed within 1–2 business days. Delivery typically takes 10–14 business days across the EU, Switzerland, the UK and the US. You'll receive a tracking number by email as soon as your order ships.

Is shipping really free?
Yes, we offer free tracked shipping to the EU, Switzerland, the UK and the US on all orders.

Will I have to pay customs or import fees?
If you're outside the EU (including Switzerland, the UK, or elsewhere), your order may be subject to local import duties or VAT charged by your country's customs authority on delivery. These charges are outside our control and not included in the item price. If you have questions about this before ordering, reach out and we'll do our best to help.

Returns & Refunds

What's your return policy?
If you're a consumer in the EU, EEA, UK, or Switzerland, you have the right to withdraw from your purchase within 14 days of receiving your order, no reason needed. Contact us within that window and return the item unused and in its original packaging.

My order arrived damaged or wrong — what now?
Contact us within 48 hours of delivery with photos of the issue, and we'll arrange a replacement or full refund at no extra cost to you.

When will I get my refund?
Once we receive and inspect your return, approved refunds are processed to your original payment method within 14 days.

Orders & Payment

What payment methods do you accept?
We accept all major credit and debit cards, as well as Apple Pay and Google Pay, processed securely through Shopify Payments.

Can I change or cancel my order?
If your order hasn't shipped yet, email us right away at damicasa2026@gmail.com and we'll do our best to help.

Still have questions?

Chat with us using the message icon on this page, or email damicasa2026@gmail.com — we reply within 24 hours.